Customer Service Corner - by Aaron
Verify & Update PEAC-WMD, and Download Other Files
Unless you purchased the PEAC-WMD after May 1 of this year, you probably do not have
a CD with the latest version of the software. In December of 2004, AristaTek released
version 5.0 of the PEAC-WMD program and sent out CD's to all eligible customers. In
May of this year, version 5.1 was released. The current version, which
all of our customers should have, is version 5.11.
At the same time as the release of version 5.0, AristaTek redesigned and relocated
its website. It was decided that program updates would be available as file
downloads from the new website, instead of mailing out new CD's. However, customers
who have difficulty downloading the updates can request the updates on a CD.
How to check your version of PEAC.
In the WIN version (for Windows computers) of the PEAC-WMD program, open the program
and click on "Help" and "About." The first line of text
will read "PEAC-WMD[TM] 5.11." If the numbers read "5.0" or "5.1", you should
download and install the latest version from the website.
For the Pocket PC version of the software, open the program, then tap on black and
white "File/Menu" icon  in
the lower left corner, then on "Help." See the images below.
This is the "About" window for the Windows program.
This is how it looks on the Pocket PC.
How to find download and update files.
To get to the file downloads on our website, click on "Customer Service" and
on "Login." Enter the case-sensitive username and password, found on
a bright colored label on the program CD envelope or jewel case. The following images
show how the website and login look." Be careful logging-in on the website -
after three failed attempts, you will not be able to login at all. If this occurs,
call AristaTek to have your login reset.
For more details about usernames and passwords, logging in to our website, and validation,
see the "Customer
Service Corner " in the July newsletter issue of this year.
Once you have signed in properly, click on the "File Download" link on the
left. (Note: if you have not yet registered your license of the PEAC-WMD program,
"Registration"will be the only option available until that is completed.) Then you
can make choices regarding the version of the program that you have. The image
shown here is similar to what you will see on the website. It has been altered to
show all the menu lists.
When you make your selections on the menus shown above, you might not have all the
options. And even if you are given all options, they might not work for you.
Each username and password is assigned a particular license for a particular version
of the PEAC program - Windows or Pocket PC. So if your username and password
are for a Pocket PC version of the program, you will only
be able to get files for the Pocket PC.
Another important point to know about the choices here concerns the language options.
Even though you may see Spanish and French here, the PEAC-WMD program itself is not
yet available in these languages. These references are for the default language file
for the ERG 2004 that is viewed in the program. Regardless of which language is chosen,
the other 2 languages of the ERG can be viewed as supplemental database files. These
are installed automatically in the Windows version of PEAC-WMD application.
However, in the Pocket PC version, the ERG in the other 2 languages are not
automatically included when the program is installed. This is done to conserve
memory space on the Pocket PC itself. The other 2 languages can easily be added
manually if desired. Call AristaTek
and we can help you through the process.
How to select download files.
The image below has been altered to show all possible files that can be downloaded.
Customers will have a shorter list of files from which to choose, but the categories
shown here will be the same. To download a file, simply click on the file you
would like. When given the option, select "Save" instead of "Run."
The first set of files are the "Installs" files. These are ".exe" files which
are directly executable once downloaded. These are single files, not "packages"
or groups of installation files. Users typically only need to download one file.
The second set of files are "ZIP" files. Many people are behind safety firewalls
which do not permit the download of executable files. In this instance, the
zip files can usually be downloaded without problems. The US Department of Defense
is now zapping e-mails with ZIP files attached, but so far they haven't excluded ZIP
files when downloading. Once a file is downloaded, right-click on the file,
then click on "Extract Files." This will bring up a window that will
allow you to select a location for the setup folder that will be unzipped. The
setup file or a set of files will be unzipped into a folder. Simply open the
folder and double-click on the "setup.exe" file to begin the installation or update.
The files at the bottom of the download list are database files that are already included
in the PEAC-WMD programs. The only exceptions might be language options for
the ERG in the Pocket PC version of the program. Any of the database files can
be downloaded and reloaded into the program if the original database files have been
inadvertently changed, removed, or corrupted. (See next month's "Customer Service
Corner" to learn about adding files to the program.)
Important Validation Information
When the PEAC-WMD program is installed for the first time, it has to be validated.
This is one of the ways AristaTek monitors the installations and making sure
that the program is not pirated illegally. If the program is updated, or even
deleted and re-installed, it should not need to be validated again. Because
of this, if a person has one license for the program, they only need one validation.
The only exceptions to this would be: (1) if the computer has been reformatted and
the program re-installed, (2) if the program is removed and installed onto another
computer, or (3) if the PEAC-WMD program is on a PDA that has lost all its power,
and thereby, lost all its data and programming. This last example is quite common
for many of our customers.
One of the problems inherent with today's Pocket PC's is that they use volatile memory.
If the power is completely drained, they will lose all the programs and data
that were stored on them. For more details about this and how repair such a situation,
see the "Customer
Service Corner" article for September of this year.
For more details and important information regarding the validation process, see the "Customer
Service Corner" for the July 2005 newsletter.
Need Individual Help?
Many issues dealing with computers, programs, and Pocket PC's seem relatively simple
to some people. But for many people, some problems are not easy to resolve.
If you need assistance dealing with the PEAC-WMD program on your computer or
Pocket PC, don't hesitate to call AristaTek for customer assistance.